SMS opt-in & messaging terms

Who we are

CustomerService.live is operated by 36 Enterprises, LLC.

How consent is collected

Consent is collected directly on the branded help request form at a business hub on https://customerservice.live. The customer enters their own mobile number and must select the unchecked consent box immediately above the submit button. The form cannot be submitted unless the box is selected. The complete interactive example below uses the same workflow and consent language as the live help request form.

Consent to receive text messages is not a condition of any purchase. We never buy, rent or sell phone numbers, and we do not send marketing or promotional text messages. Mobile opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes. Service providers process this data only as necessary to deliver the requested customer-care service.

What messages you will receive

• Confirmation that your help request was received.
• Status updates while we connect you to the right person.
• A written answer or summary of your call or chat.
• Follow-up if the team could not reach you.

Sample message: “CustomerService.live, operated by 36 Enterprises, LLC: Your help request for Technical Support was received. We’re contacting the right team now. Reply STOP to opt out, HELP for help. Msg & data rates may apply.”

Frequency & cost

Message frequency varies and depends on your activity — typically 1 to 5 messages per help request. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opting out & getting help

Reply STOP to any message to stop all further texts. Reply HELP for assistance, or contact us at julian@reacha.com or (818) 917-5299.

Privacy

See our Privacy Policy for how we handle your information, and our Terms & Conditions for the terms of service.