Terms & Conditions

The service

CustomerService.live is a customer-service layer that connects you with the support team of the business you are trying to reach. The business itself is responsible for the help, advice, products and services it provides to you.

Using the service

• Provide accurate contact details so the team can reach you.
• Use the service only to request genuine support. Do not submit unlawful, abusive or misleading content.
• Do not attempt to disrupt, overload or gain unauthorized access to the service.

Call recording

Support calls placed through the service are recorded so that we can send you a written summary afterwards. Both you and the agent hear a recording notice before the call is connected. If you prefer not to be recorded, end the call and choose another contact method.

Messaging

If you select the unchecked SMS consent box and submit a mobile number, you agree to receive customer-care text messages from 36 Enterprises, LLC (CustomerService.live) about that request, including confirmation, connection-status updates, follow-up, and a conversation summary. Message frequency varies, typically 1 to 5 messages per help request; message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out or HELP for help. See our Privacy Policy for details.

Availability and liability

We work hard to keep the service running, but it is provided as-is without warranties. We are not liable for delays in reaching a support team, for undelivered messages, or for the outcome of your interaction with a business. Nothing here limits rights that cannot be limited by law.

Changes and contact

We may update these terms as the service evolves; the date above shows the latest version. Questions? Email support@customerservice.live.