Privacy Policy

Who we are

CustomerService.live connects customers with the support teams of the businesses they are trying to reach. When you submit a help request through a business's hub page or QR code, we pass your details to that business so they can help you.

What we collect

• Details you enter on a help request form — such as your name, mobile number, email address, ZIP code, order number, vehicle information and your message.
• Any photos or documents you choose to attach.
• Recordings, transcripts and written summaries of support calls placed through the service. Both parties hear a recording notice before the call is connected.
• Basic technical information needed to operate the service, such as a request reference and timestamps.

How we use it

We use your details only to handle the request you submitted: to reach the right person on the support team, to connect you with them, to send you the status and written summary of your request, and to keep a record of the interaction for the business. We do not sell your information and we do not use it for advertising.

SMS and email messaging consent

If you provide your mobile number on a help request form, you consent to receive text messages from 36 Enterprises, LLC (CustomerService.live) about that request — a confirmation, connection-status updates, follow-up, and a written summary of your call or chat with a link to your request.

• These are one-to-one customer care messages you requested. We never send marketing or promotional texts.
• Message frequency varies, typically 1 to 5 messages per help request. Message and data rates may apply.
• Reply STOP at any time to opt out of further messages. Reply HELP for help.
• Opting out of SMS does not affect your request — we will use email instead where you have supplied an address.
• Carriers are not liable for delayed or undelivered messages.
• Mobile opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.

Who we share it with

Your request is shared with the business you contacted and its authorized team members. We also use service providers strictly to operate the platform, including a telephony and messaging provider to place calls and send texts, and cloud infrastructure providers to store your request securely. These providers process mobile information only as necessary to deliver the customer-care service you requested; they may not use it for their own marketing or promotional purposes.

Retention and your choices

We keep request records for as long as the business needs them to support you and to meet its own record-keeping obligations. You can ask us to access or delete the details tied to your request at any time by contacting us at privacy@customerservice.live.

Contact

Questions about this policy? Email privacy@customerservice.live.