The Daily Wrap
Every evening, you find out how your customer service actually went.
Not a dashboard you have to remember to open. One email with a service score, the topics people called about, the gaps in your coverage, and the few things worth fixing tomorrow. Here's a real one, exactly as it lands.
A service score that moves
One number out of 100, built from who reached a person, what got sorted, and how long people waited — with yesterday's change beside it.
Where the demand went
Volume by menu topic, so you can see whether today was installs, billing, or parts before anyone tells you.
The gaps nobody reported
After-hours arrivals, moments with nobody on duty, and the longest wait of the day.
How the team carried it
Who took what, who closed it, and where one person was covering alone.
Three things to fix
Written in plain English from that day's data, each one linking straight to the screen where you fix it.
Nothing to log into
It arrives at the hour you choose, daily, weekdays only, or once a week.
A real example
Monday evening at a small awning manufacturer
Fourteen people asked for help. Thirteen reached a person. One didn't — and the wrap says exactly why, and what to do about it.
Yours starts the day your hub goes live.
Set up your hub, pick who answers what, and choose when the wrap should arrive. Everything in it comes from the calls and chats your customers already make.
Create your hub