Pricing — CustomerService.live
Locator
$99/ brand / month
Just the Intelligent Dealer Locator on your hub. Customers search by ZIP, see a map, and tap to call.
- 500 locations included, then $1 a month each
- Your own QR code, link and website button
- Coverage gaps — where you have no one nearby
Full Intelligence Hub
$499/ brand / month
Everything in Locator, plus the whole hub: sales, support, accounting — every department you want.
- Unlimited departments and menu items
- 500 locations included, then $1 a month each
- Intelligence across every department, not just the locator
Full intelligence on both plans
- A written summary of every call
- Your Daily Wrap
- The Monday morning briefing
- Ask CSL — ask anything about your calls
- Dealer lead recap emails
Calls are the same on both plans: 25¢ a minute for the first 3 minutes, then 10¢ a minute. Your first 25 connected calls are free, no card needed. The weekly video brief is an optional $99 a month.
- Each brand hub, everything included$499.00 / month
- Talk time — first 3 minutes of a call, then $0.10 a minute$0.25 / minute
- 500 locations included per hubthen $1.00 / month each
- Weekly video brief — on by default, off any time, billed by the day$99.00 / month
What the plan turns on
Everything you learn comes with the paid plan, on both plans alike: a summary of every call, your Daily Wrap, the Monday morning briefing, Ask CSL and your dealer recaps. Your hub, QR codes and calls keep working either way — but without the plan, you don't get intelligence.
Your first 25 connected calls are free, with all the reporting switched on so you can see it for yourself. No card needed to start, no setup fees, no contracts.
Your subscription
Everything, per brand hub
$499/ hub / month
Each brand hub gets unlimited departments and team members, your branding, QR codes, the website button, and every report.
- Unlimited menu items and agents per hub
- QR code + embeddable button per hub
- AI summary and recording on every call
- Daily Wrap, Weekly Brief and Ask CSL
- Up to 500 locations per hub
- Several brands: one login, one invoice, a line each
Usage
Talk time
$0.25/ minute
A connection is a customer reaching a human. The first 3 minutes bill at 25¢ a minute, then 10¢ a minute.
- First 3 minutes at 25¢ a minute
- 10¢ a minute after that
- Missed rings cost nothing
- A 20-minute warranty call bills $2.45
Only if you need it
Extra locations
$1/ location / month
Your dealer, store or installer network — searchable by ZIP, connected in one tap. The first 500 on each hub are included.
- 500 locations included per hub
- $1 a month for each one past 500
- Locator searches are always free
- Very large networks: let's talk annual
One company, as many doors as you need
Extra hubs — one per QR code destination
Your company is your business. A hub is the page one QR code opens. Your plan includes your first hub; add another whenever a building, branch, product or campaign should open somewhere different. A property manager can give every building its own QR code and its own hub, with everything they learn still landing in one place.
$99
/ extra hub / month
Your first hub is included · unlimited QR codes per hub
The part people fall in love with
What the plan turns on
Your hub, your QR codes and your phone calls always keep working. What the paid plan turns on is everything you learn from those calls: a plain-English summary of every conversation, your Daily Wrap, the Monday morning briefing, Ask CSL for any question about your customers, and dealer recaps. Without the plan the calls still connect — you just never find out what was said.
Your first 25 connected calls come with all of it switched on, free, so you can read your own customers before you ever add a card.
On by default — off any time
Weekly Boardroom Brief video
Every Monday an on-screen analyst walks leadership through what your customers said that week — a two-minute video, ready in your dashboard and inbox. It's on by default; switch it off in Billing any time and you only pay for the days it was on. Your written brief always stays included in the monthly plan.
$99
/ hub / month, billed by the day
Your first video is free — no card needed
What a month really looks like
Three typical companies, every dollar shown.
A small brand
One hub, light call volume, video brief on all month.
- Monthly plan
- $499.00
- 40 connected calls · 2 min average
- $20.00
- Weekly video brief · full month
- $99.00
A busy brand
One hub, longer support calls, video brief on all month.
- Monthly plan
- $499.00
- 150 connected calls · first 3 minutes
- $112.50
- 300 extra talk minutes · 10¢
- $30.00
- Weekly video brief · full month
- $99.00
Three brands, one login
Three hubs on one invoice; one switched its video off mid-month.
- Monthly plan × 3
- $1,497.00
- 220 connected calls · first 3 minutes
- $165.00
- Video brief × 2, full month
- $198.00
- Video brief × 1 · 15 of 30 days
- $49.50
- 120 locations past the 500 included
- $120.00
What would it cost you?
Move the numbers to see your monthly bill.
Brand hubs
1
Connected calls a month, per hub
120
Average call length
4 min
Extra QR destinations per brand
0
Locations per hub
0
At 4 minutes, a connected call bills $0.85.
Your monthly bill
$601
- Monthly plan × 1 brand$499
- 120 connected calls$90
- Extra talk minutes$12
Your first 25 connected calls are free — this is the ongoing monthly bill after that. Charged to your card on file once a month.
What lands in your inbox
Once a month we charge your card and email a statement just like this — one card per brand, every dollar accounted for.
CustomerService.live · Example statement
A sample month
An example of how a two-brand month is laid out — every dollar accounted for.
Your first brand
$646.00
Monthly plan · $499.00
84 connected calls · first 3 minutes · $42.00
60 extra talk minutes · 10¢ · $6.00
Weekly video brief · full month · $99.00
Your second brand
$551.50
Monthly plan · $499.00
6 connected calls · first 3 minutes · $3.00
Weekly video brief · on for 15 of 30 days · $49.50
Questions
What exactly counts as a connected call?
A customer reaching a real person — a phone call we bridge, or a live chat one of your people takes. If nobody answers, you're not charged.
Why the per-minute charge?
Most sales and quick-support calls never hit it. Long warranty and install calls cost real money to carry, so past 3 minutes they cost 10¢ a minute. A 20-minute call bills $2.45.
Do locator searches cost anything?
No. Customers can search your network as much as they like. You only pay if a search turns into a connected call.
We own several brands. How does that work?
Each brand gets its own hub, and each hub is $499 a month plus its own calls and locations. Ten brands is 10 × $499 plus ten brands' worth of usage — but one login, one dashboard, and one invoice that itemizes every hub. Very large groups: talk to us about an annual plan.
What's the difference between a company and a hub?
Your company is your business. A hub is one page a QR code opens — one building, one branch, one product, one campaign. Your plan includes one hub, and each extra hub is $99 a month.
We manage several buildings. Do we need several companies?
No. Keep one company and give each building its own hub and its own QR code, at $99 a month each. Everything you learn still lands in one place.
Is there a contract?
No. Month to month, cancel any time. Your card on file is charged once a month, and you get a statement itemized brand by brand.
Can we try it first?
Yes — no card, no clock. Your first 25 connected calls are free. Take real calls, watch the intelligence roll in, and only add a card when it's proven itself.