Pricing
One plan. Fifty cents connects the call.
$499 a month per brand hub — unlimited departments, the full intelligence layer, and up to 500 locations on each hub. Then 50¢ each time a customer reaches a real person, with the first 3 minutes included. Run several brands from one login and one invoice, with each hub billed on its own line. No setup fees, no contracts.
Your subscription
Everything, per brand hub
$499/ hub / month
Each brand hub gets unlimited departments and team members, your branding, QR codes, the website button, and every report.
- Unlimited menu items and agents per hub
- QR code + embeddable button per hub
- AI summary and recording on every call
- Daily Wrap, Weekly Brief and Ask CSL
- Up to 500 locations per hub
- Several brands: one login, one invoice, a line each
Usage
Connected calls
$0.50/ connected call
A connection is a customer reaching a human. The first 3 minutes are included, then 10¢ a minute.
- First 3 minutes included
- 10¢ a minute after that
- Missed rings cost nothing
- A 20-minute warranty call bills $2.20
Only if you need it
Extra locations
$1/ location / month
Your dealer, store or installer network — searchable by ZIP, connected in one tap. The first 500 on each hub are included.
- 500 locations included per hub
- $1 a month for each one past 500
- Locator searches are always free
- Very large networks: let's talk annual
Optional add-on
Weekly Boardroom Brief video
Every Monday an on-screen analyst walks leadership through what your customers said that week — a two-minute video, ready in your dashboard and inbox. Your written brief stays included in the monthly plan.
$99
/ hub / month
Your first video is free — no card needed
What would it cost you?
Move the numbers to see your monthly bill.
Brand hubs
1
Connected calls a month, per hub
120
Average call length
4 min
Locations per hub
0
At 4 minutes, a connected call bills $0.60.
Your monthly bill
$571
- Monthly plan × 1 brand$499
- 120 connected calls$60
- Extra talk minutes$12
Your first 25 connected calls are free — this is the ongoing monthly bill after that. Charged to your card on file once a month.
What lands in your inbox
Once a month we charge your card and email a statement just like this — one card per brand, every dollar accounted for.
CustomerService.live · Example statement
A sample month
An example of how a two-brand month is laid out — every dollar accounted for.
Your first brand
$547.00
Monthly plan · $499.00
84 connected calls · $42.00
60 extra talk minutes · $6.00
Your second brand
$502.00
Monthly plan · $499.00
6 connected calls · $3.00
Questions
What exactly counts as a connected call?
A customer reaching a real person — a phone call we bridge, or a live chat one of your people takes. If nobody answers, you're not charged.
Why the per-minute charge?
Most sales and quick-support calls never hit it. Long warranty and install calls cost real money to carry, so past 3 minutes they cost 10¢ a minute. A 20-minute call bills $2.20.
Do locator searches cost anything?
No. Customers can search your network as much as they like. You only pay if a search turns into a connected call.
We own several brands. How does that work?
Each brand gets its own hub, and each hub is $499 a month plus its own calls and locations. Ten brands is 10 × $499 plus ten brands' worth of usage — but one login, one dashboard, and one invoice that itemizes every hub. Very large groups: talk to us about an annual plan.
Is there a contract?
No. Month to month, cancel any time. Your card on file is charged once a month, and you get a statement itemized brand by brand.
Can we try it first?
Yes — no card, no clock. Your first 25 connected calls are free. Take real calls, watch the intelligence roll in, and only add a card when it's proven itself.